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Engagement

Sub processors

 
When using the Engagement module from Simployer, the subprocesses below are also relevant. 


The reason we are using these sub processors, in addition to the ones we using for providing the rest of the modules in Simployer, is that Engagement was previously called &frankly - a company and a service that Simployer acquired in 2020 - which was developed and runs on a slightly different technology stack. We have so far chosen to keep these vendors, and will notify you if we do any changes. 

List of sub processors for Engagement

Name of subcontractor Amazon Web Services Europe  (aws.amazon.com)
Description of processing
  • Provisioning and operations of server and infrastructure services (PaaS)
  • Data handled: All data handled in the service
Location (storage and access)
  • EU/EEA (Frankfurt data centers)
  • Processing is covered by DPA including Model/Standard Contractual Clauses (SCC)
Relevant modules (see clause. 2) G
Standard In use
Reduced Processing* In use
Name of subcontractor Delighted, LLC (www.delighted.com)
Description of processing
  • Performs customer satisfaction measurements (Net Promoter Score)
  • Data handled: Name, email, basic account details only for randomly selected administrators in our customer accounts, unless customer has opted out of measurements
Location (storage and access)
  • USA
  • Processing is covered by DPA including Model/Standard Contractual Clauses (SCC)
Relevant modules (see clause. 2) G
Standard In use
Reduced Processing* Reduced Processing* (not used)
Name of subcontractor Twilio SendGrid (www.sendgrid.com)
Description of processing
  • Transactional emails
  • Data handled: Email address and email activity (receipts, read events), phone numbers (if provided on specific users)
Location (storage and access)
  • USA
  • Processing is covered by DPA including Model/Standard Contractual Clauses (SCC)
Relevant modules (see clause. 2) G
Standard In use
Reduced Processing* Reduced Processing* (not used)
Name of subcontractor Cloudflare Inc (www.cloudflare.com)
Description of processing
  • Infrastructure provider (laaS) providing CON, WAF, Network acceleration Standard
  • Data handled: IP-address & traffic logs
Location (storage and access)
  • Worldwide (ip-addresses may be logged on servers globally)
  • Processing is covered by DPA including Model/Standard Contractual Clauses (SCC).
Relevant modules (see clause. 2)  
Standard In use
Reduced Processing* In use
Name of subcontractor ZenDesk (www.zendesk.com)
Description of processing
  • Support services, providing SaaS tool for support ticket handling
  • Data handled: Name, email, support ticket details
Location (storage and access)
  • USA
  • Processing is covered by DPA including Model/Standard Contractual Clauses (SCC)
Relevant modules (see clause. 2) G
Standard In use
Reduced Processing* Reduced Processing* (not used)
Name of subcontractor Google Analytics (www.google.com)
Description of processing
  • Traffic analytics and Maps
  • Data handled: IP-address & website activity
Location (storage and access)
  • Worldwide (distributed in EU/EEA and USA)
Relevant modules (see clause. 2) G
Standard In use
Reduced Processing* Reduced Processing* (not used)
Name of subcontractor OneSignal (www.onesignal.com)
Description of processing
  • Infrastructure provider providing push notification delivery
  • Data handled: Device identifiers and basic device data for app users, connected to the users &frankly pseudonymous id (no direct personally identifiable information such as name, email etc.)
Location (storage and access)
  • USA
  • Processing is covered by DPA including Model/Standard Contractual Clauses (SCC)
Relevant modules (see clause. 2) G
Standard In use
Reduced Processing* In use
Name of subcontractor Sentry (www.sentry.io)
Description of processing
  • Software provider (SaaS) providing logging for errors occurring in our application for troubleshooting & quality improvements.
  • Data handled: IP-address, &frankly pseudonymous id, basic user  agent details
Location (storage and access)
  • USA
  • Processing is covered by DPA including Model/Standard Contractual Clauses (SCC)
Relevant modules (see clause. 2) G
Standard In use
Reduced Processing* Reduced Processing* (not used)
Name of subcontractor Mailjet (www.mailjet.com)
Description of processing
  • Transactional emails
  • Data handled: Email address and email activity (receipts, read events)
Location (storage and access)
  • EU/EEA
  • Processing is covered by DPA including Model/Standard Contractual Clauses (SCC)
Relevant modules (see clause. 2) G
Standard In use
Reduced Processing* In use

Reduced Processing Mode *

If enabled for your account in Engagement, processing will be limited to within EU/EEA and/or only for anonymized data with the highlighted sub-processors only. Please note reduced processing may impact our ability to provide our high level of customer success and support, and will have reduced troubleshooting capabilities.

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